Sheila Heen on Difficult Conversations

Description

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Sheila Heen on Difficult Conversations

Whether we’re dealing with an under-performing employee, disagreeing with our partner, or negotiating with a difficult client, we attempt or avoid difficult conversations every day. No matter how competent or experienced we are, we all have conversations that cause anxiety and frustration.

This is particularly true for people working in the social sector. They’re often faced with situations where they need to untangle differing perspectives, advocate for those who are underserved, or simply manage their employees and volunteers while facing resource constraints.

During this course, you’ll learn practical strategies to handle difficult conversations with grace and agility while achieving productive results. Taught by Sheila Heen, a professor at Harvard Law School and co-author of Difficult Conversations and Thanks for the Feedback, this course will introduce you to actionable insights to understand the 3 layers of every difficult conversation. You’ll learn how to authentically shift from a stance of blame and certainty to one of learning and openness. You’ll also practice tactics like “starting from the third story” to help neutralize the toxic dynamics of difficult conversations and achieve more productive results. Finally, you’ll understand how and why emotions and issues of identity frequently come up in these challenging dialogues—and how you can address them preemptively and professionally while being authentic and empathetic.

This course is for anyone who needs to work together with other people—in their personal or professional lives—to achieve something tough but meaningful together.

Frequently Asked Questions:

1. Innovative Business Model:
   • Embrace the reality of a genuine business! Our approach involves forming a group buy, where we collectively share the costs among members. Using these funds, we purchase sought-after courses from sale pages and make them accessible to individuals facing financial constraints. Despite potential reservations from the authors, our customers appreciate the affordability and accessibility we provide.
2. The Legal Landscape: Yes and No:
   • The legality of our operations falls into a gray area. While we lack explicit approval from the course authors for resale, there’s a technicality at play. When procuring the course, the author didn’t specify any restrictions on resale. This legal nuance presents both an opportunity for us and a boon for those seeking budget-friendly access.
3. Quality Assurance: Unveiling the Real Deal:
   • Delving into the heart of the matter – quality. Acquiring the course directly from the sale page ensures that all documents and materials are identical to those obtained through conventional means. However, our differentiator lies in going beyond personal study; we take an extra step by reselling. It’s important to note that we are not the official course providers, meaning certain premium services aren’t included in our package:
     • No coaching calls or scheduled sessions with the author.
     • No access to the author’s private Facebook group or web portal.
     • No entry to the author’s exclusive membership forum.
     • No direct email support from the author or their team.

   We operate independently, aiming to bridge the affordability gap without the additional services offered by official course channels. Your understanding of our unique approach is greatly appreciated.

Refund is acceptable:

• Firstly, item is not as explained
• Secondly, Item do not work the way it should.
• Thirdly, and most importantly, support extension can not be used.

Thank you for choosing us! We’re so happy that you feel comfortable enough with us to forward your business here.